E-Billing & Payment

Savings and modern convenience.

In today’s world, eBilling has quickly become a secure, affordable option that is becoming hard to ignore. Most billers find it’s important to at least offer the service to their customer base. We have invested in the technology that gives your organization the power to have a unique, custom site that will match your brand’s look and feel. Let us move your organization from just print and mailing to enabling true Multi-Channel delivery.

We offer billers a complete online customer account management solution without requiring an investment in new technology infrastructure. With our system we offer a modern easy to use system for both the biller and the end customer.

Login to your site and upload one data stream to give your customers the choice to receive their bill in an envelope or electronically. View and approve the print run online, hold specific invoices, no mail or omit from the print run. All with the click of a button. Have data at your fingertips to quickly and easily search and bring up a customer’s bill to answer questions for them on the fly. In addition to computer, this data is accessible on any tablet device or smart phone.

          Custom site branding to match your existing website look and feel

          Easily upload files

          View & approve statements in the production run – accountability included as software system will not allow the upload of the same file twice

          Multi levels of security for CSR access

          Data archiving

          100% document fidelity between statement and eStatement

metro upload

Offering eBilling and online payment options is also an excellent way to reduce your cost and improve your accounts receivable time. Studies have shown that customers receiving an eBill will make the payment to the biller faster. In addition, we all know that Postage makes up a huge expense for most organizations and you can eliminate it with the power of our technology platform.

Get paid faster.

 
MSS goes the extra step to help you keep your receivables moving. We allow you to accept American Express, Visa, MasterCard Discover as well as setting up eCheck and direct deposit for your clients. ACH payments can be batched and processed daily, while credit and debit card payments are authorized in real-time. Your customers can make full and partial payments and future and re-occurring payments.

MSS E-Bill & E-Pay Online Payment Processing service eliminates manual posting of online banking checks – so when your consumer pays a bill from his/her online banking application, you’ll no longer receive a paper check from the bank.

Additional methods of communication:

Large cellphone

In addition we offer billers the ability to communicate with their customers via SMS and IVR!

Confirm appointments and communicate with your users via SMS!

Small cellphone

Convert customers to eStatements.

In today’s world, eBilling has quickly become a secure, affordable option that is becoming hard to ignore. Most billers find it’s important to at least offer the service to their customer base. Let us move your organization from just print and mailing to enabling true Multi-Channel delivery.

Login to your site and upload one data stream to give your customers the choice to receive their bill in an envelope or electronically. View and approve the print run online, hold specific invoices, no mail or omit from the print run. All with the click of a button. Have data at your fingertips to quickly and easily search and bring up a customer’s bill to answer questions for them on the fly. In addition to computer, this data is accessible on any tablet device or smart phone.

 

  •         Custom site branding to match your existing website look and feel
  •         Easily upload files
  •         View & approve statements in the production run – accountability included as software system will  not allow the upload of the same file twice
  •         Multi levels of security for CSR access
  •         Data archiving
  •         100% document fidelity between statement and eStatement

 

Print Suppress

Offering eBilling and online payment options is also an excellent way to reduce your cost and improve your accounts receivable time. Studies have shown that customers receiving an eBill will make the payment to the biller faster. In addition, we all know that Postage makes up a huge expense for most organizations and you can eliminate it with the power of our technology platform.

Maintain a consistent brand image.

Maintaining a consistent image to your customers is of the utmost importance. If your customers are going to pay online, studies show the payment site should match the look and feel of your current website. This helps make end users comfortable with enrolling in eStatements and paying online. MSS provides several options for website look and feel that maintains your integrity and we will work closely with you to make sure the site meets your exact specifications. In addition, you can display marketing materials on your eStatements. These include:

  •        Having a video auto roll at the top of the statement online
  •        Inserting custom inserts into the statement run, displayed online as a 2nd sheet with the bill, or sent out as a stand-alone insert via email link
  •        Applying custom messages in a certain area of your statement

 

Easy to enroll. Easy to use.

Choose a vendor with a modern, easy to use system that lets your customers feel good about enrolling and paying their bills online. Users can:

  • Enroll and manage their account online
  • View account balances
  • View both current and past statements in a PDF format
  • Pay outstanding bills by credit card or ACH
  • Receive confirmation of successful funds transfers
  • If customers forget their password, they can use the auto reset option to reset automatically and not have to place a phone call to your customer service department

Security. The entire transaction is PCI compliant and is backed by multi-layer firewalls and 128 bit SSL encryption.